Everything here applies to orders placed on getlumijade.online. We ship within Australia and to New Zealand only.
Dispatch
We ship two ways, depending on what you ordered. Your confirmation email says which one applies to your order.
Packed and posted by us — the Ritual Set
The GetLumiJade Ritual Set (single and two–pack) is packed and posted from Brisbane, Queensland within one business day of payment clearing. Orders placed on weekends or public holidays go out the next business day.
Silk Pillowcase and Ice Roller
These two are dispatched within 14 days of payment clearing. Allow 10–20 business days from payment for delivery in Australia, and 12–25 business days to New Zealand. Tracking is included, and we email it to you as soon as the parcel is scanned.
If you order one of these alongside a Ritual Set, they will arrive separately and at different times. You are not charged shipping twice.
Delivery times
Ritual Set — posted from Brisbane:
- Australian metro: 2–4 business days after dispatch
- Australian regional: 3–7 business days after dispatch
- New Zealand: 6–12 business days after dispatch
Silk Pillowcase and Ice Roller — dispatched within 14 days:
- Australia: 10–20 business days from payment
- New Zealand: 12–25 business days from payment
These are estimates provided by the carrier, not guarantees. Once a parcel is with Australia Post it is outside our control, and delays during peak periods do happen.
Shipping cost
- $6.95 flat rate, tracked
- Free on all orders of $45 or more — which includes the two-set bundle
Tracking
You'll get a tracking number by email once your parcel is scanned by the carrier. Tracking can take a day or two to show its first movement; that's normal and doesn't mean anything is wrong.
Wrong or incomplete addresses
We post to the address entered at checkout. Please check it carefully. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we'll happily resend it once you cover the return postage. If you spot a mistake, email us immediately — if we haven't posted yet we can usually fix it.
Lost or damaged parcels
If a Ritual Set hasn't arrived within 10 business days of dispatch (or 20 for New Zealand), or a Silk Pillowcase or Ice Roller hasn't arrived within 30 business days of payment, get in touch and we'll lodge an enquiry with the carrier. If it's confirmed lost, or arrives damaged, we'll replace it or refund you in full. Photos help us sort damage claims quickly.
Questions about a specific order? Email getlumijade@luxelensmedia.co with your order reference and we'll come back to you within one business day.